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Customer Care Building any home takes several people, materials, processes, and details managed on a strict schedule. At Mandalay Homes in Rapid City, we put more than most into building your home. Rest assured, we’ll do whatever we can to make this process seem simple. In fact, here’s a glimpse of each stage of the homebuilding process to give you an idea of what will happen.
 
Stages of Building Your Home
Click the headings below for more information.
 
Sales Aggreement
Sales Aggreement
Once you’ve been pre-approved, you select your home site, home plan, and any design preferences or elements. You sign a sales agreement and secure financing.


Color Selection
Our Color Selection Centers are conveniently located at BlackHills Interiors and the Mandalay Homes office in Rapid City. You’ll consult with our Designers to select all the finishes and upgrades for your new home making it uniquely yours.

Owners Orientation
You, the Superintendent, and/or your Sales Associate can meet to review your plans, verify the finishes and upgrades you’ve selected, or visit your lot to review its specifications. Materials are ordered and your builder creates a construction schedule.


Permits
Your home builder secures all necessary permits required to immediately get the building of your new Black Hills home underway.

Foundation
Your home site is surveyed, staked, and excavated. Your builder runs the plumbing lines from the street to your site and pours the concrete foundation.

Framing
Your first floor exterior and interior walls are framed, then the second floor, if applicable, is framed. Thereafter, the stairs and roof trusses are added.

Exterior Finishes
When the framing is complete, wall sheathing is added to enclose your home and house wrap is attached over exterior walls to prevent water penetration. Roof sheathing is added over trusses, attic vents are installed, and roofing materials are added. Windows and exterior doors are installed, and façade materials such as siding, stone, or brick are added to the exterior walls. Finally, the exterior trim and paint are applied.


STAGES 1-8

Mechanicals
Your heating and cooling system, plumbing system, and electrical systems are installed. Systems are “roughed in,” leaving exposed ends of pipes, wiring, and ductwork to be finished later. Bathtubs, shower units, and other large items are installed. Framing and rough mechanicals are inspected by the City or County, if applicable.

Insulation and Air Sealing
Insulation is added between the studs in all exterior walls, and between the joists forming the attic. Gaps between framing materials and around windows are then sealed to eliminate potential air leaks.

Interior Finish
Wall and ceiling drywall is installed and finished. Interior doors, trim, and shelving are installed and paint is applied. All other materials, including cabinets, countertops, mirrors, and flooring are installed. Your heating and cooling system, plumbing and electrical systems are finished—including registers, faucets, light fixtures, and appliances.

Final Grading
Your yard is graded to slope away from your foundation. And finally, driveways, walkways, and concrete porches are added.

Quality Inspection
While grading is being completed, your builder continuously performs quality inspections on your home. A “punch” list is prepared including any items that need attention, and all repairs are made prior to the New Home Demonstration Meeting.

CLOSING
Prior to closing, your builder will host the New Home Demonstration Meeting with you. During this meeting, the builder will explain the mechanicals and demonstrate the operations of your new home. You may ask questions about how your new home operates, as well as make note of any items needing attention ( such as paint touch-ups ). Within days of this meeting, you will sign closing papers, officially transferring ownership of the home into your name.

WARRANTY
For one year, your home is covered by the Mandalay Homes One-Year Limited Warranty. During this time, you can report any needed repairs outside of normal home maintenance to the Customer Service Department and they’ll quickly and conveniently make covered repairs at no charge.
 
 


ProHome Warranty Callback Program

In order to ensure your satisfaction with your new home, it is important that we continue to provide you with the utmost in customer service. We have every confidence in our own people and the quality of our homes and service. Our goal is to respond to your needs as efficiently and effectively as possible to ensure complete customer satisfaction.

Therefore, we have contracted with ProHome a nationally known company, to manage our Warranty Callback Program during the first year you are in your new Mandalay Home. ProHome has been providing customer service to Builders and Homeowners around the country for over twenty (20) years and they are exclusively dedicated to excellence in customer service. For any future warranty claims, please review your Mandalay Homes Warranty and then call ProHome.

As always, we stand behind our homes and are proud of the quality of work we provide. If you have any questions, feel free to contact us anytime. We believe that ProHome will be a welcomed addition to our Customer Service Program and we thank you for your cooperation.
ProHome Office (800) 689-3128, Emergency (800) 595-3431

 
4940 5th Street, Ste. 2A • Rapid City, SD 57701 • (605) 343-2113 • FAX: (605) 343-2116
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